Customer Support Center
Your comprehensive guide to our premium natural supplements, safety protocols, and personalized wellness consultations.
Frequently Asked Questions
Get instant answers to the most common questions about our natural supplements and wellness solutions.
Our supplements are formulated with naturally sourced ingredients and undergo rigorous quality testing. Most of our products are designed for daily use, but individual needs vary. We recommend consulting with our certified nutritionists before starting any new supplement regimen, especially if you have existing health conditions or are taking medications. Our zinc, chromium, and magnesium supplements are specifically formulated with bioavailable forms that are gentle on the digestive system while maximizing absorption.
Natural vitamins are derived from whole food sources and contain additional co-factors that enhance absorption and utilization by the body. Synthetic vitamins are chemically manufactured and may lack these beneficial compounds. Our premium natural supplements use whole-food based vitamins, chelated minerals, and standardized botanical extracts. This means better bioavailability, reduced risk of side effects, and synergistic benefits that support your body's natural processes more effectively than isolated synthetic compounds.
Many of our supplements can be taken together, but timing and combinations matter for optimal absorption. For example, our zinc and copper should be taken at different times since they compete for absorption. Magnesium works well with vitamin D3 and B-complex vitamins. Our consultation service can create a personalized supplement schedule that maximizes synergies while avoiding potential interactions. Generally, take fat-soluble vitamins (A, D, E, K) with meals, while water-soluble vitamins (B-complex, C) can be taken throughout the day.
Results vary based on individual health status, lifestyle, and specific supplement goals. Energy and mood improvements from B-vitamins may be noticeable within 1-2 weeks. Digestive support from probiotics typically shows results in 2-4 weeks. Mineral deficiencies like zinc or magnesium may take 6-8 weeks to replenish. For comprehensive wellness programs, most clients report noticeable improvements within 4-6 weeks of consistent use. Our nutritionists can help set realistic expectations based on your specific health profile and goals.
Yes! We offer personalized consultations with certified nutritionists who specialize in natural supplementation. Our experts can assess your health goals, review current medications, and create customized supplement protocols. Consultations are available via video call, phone, or in-person at our London location. Each session includes a comprehensive health questionnaire review, personalized supplement recommendations, dosage guidelines, and follow-up support. Our nutritionists hold certifications from recognized institutions and stay updated on the latest research in natural health and supplementation.
Usage Instructions & Dosage Guidelines
Proper dosage and timing ensure maximum effectiveness and safety of our natural supplements.
General Dosage Guidelines
- Adults (18-65): Follow label instructions or consult our nutritionists for personalized recommendations based on health status and goals.
- Children (6-17): Use age-appropriate formulations and consult healthcare providers before starting any supplement regimen.
- Seniors (65+): May require adjusted dosages due to changes in metabolism and absorption. Our geriatric nutritionists provide specialized guidance.
- Pregnant/Breastfeeding: Only use supplements specifically formulated for maternal health, and always consult healthcare providers first.
Specific Supplement Guidelines
- Zinc: Take with food to prevent stomach upset. Typical dose: 15-30mg daily. Best absorbed on empty stomach but may cause nausea.
- Chromium: Take with meals, especially those containing vitamin C. Dose: 200-400mcg daily. Supports blood sugar balance.
- Magnesium: Best taken in evening as it promotes relaxation. Dose: 200-400mg daily. Choose chelated forms for better absorption.
Optimal Timing Recommendations
With Meals
Fat-soluble vitamins (A, D, E, K) and minerals that may cause stomach sensitivity.
Empty Stomach
Iron, certain B-vitamins, and minerals for maximum absorption.
Pre/Post Exercise
Protein, amino acids, and electrolytes for performance and recovery.
Storage & Safety Guidelines
Proper storage ensures maximum potency and safety of your natural supplements throughout their shelf life.
Optimal Storage Conditions
- Temperature: Store between 59-77°F (15-25°C). Avoid temperature fluctuations and heat sources.
- Humidity: Keep in dry environments below 60% humidity. Use desiccant packets if available.
- Light Protection: Store in original amber containers or dark, cool places away from direct sunlight.
- Container: Keep tightly sealed in original containers. Transfer only necessary amounts to avoid contamination.
Shelf Life & Quality Indicators
- Expiration Dates: Check both manufacture and expiration dates. Most supplements maintain potency for 2-3 years.
- Color Changes: Natural supplements may darken over time, but sudden color changes may indicate degradation.
- Odor Changes: Unusual or strong odors may signal spoilage, especially for fish oil and probiotic products.
- Texture Changes: Powder clumping or capsule hardening may indicate moisture exposure or age.
Special Populations
- Children: Use only age-appropriate formulations and consult pediatricians before starting supplements.
- Pregnancy: Consult healthcare providers before using any supplements during pregnancy and breastfeeding.
Drug Interactions
- Blood Thinners: Vitamin K can interact with anticoagulant medications.
- Always consult: Healthcare providers about potential interactions with current medications.
Quality Assurance
- Third-party Testing: All products tested for purity and potency.
- Quality Guarantee: 30-day money-back guarantee on all products.
Quality Guarantee & Return Policy
We stand behind every product with our comprehensive quality guarantee and customer-friendly return policy.
30-Day Money-Back Guarantee
We're so confident in our premium natural supplements that we offer a full 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, simply return the product for a complete refund.
- No questions asked return policy
- Full product value refunded
- Covers all natural supplements
Premium Quality Guarantee
Every supplement undergoes rigorous quality testing and meets our high standards for purity, potency, and effectiveness. We guarantee that our products contain exactly what the label claims.
- Third-party laboratory tested
- No artificial additives or fillers
- Sustainable sourcing practices
Return Process & Procedures
How to Return Products
- 1 Contact our customer service team
- 2 Receive return authorization and instructions
- 3 Package products securely for shipping
- 4 Refund processed within 5-7 business days
Product Replacement Policy
- Damaged Goods: Immediate replacement for shipping damage
- Quality Issues: Free replacement for manufacturing defects
- Timely Response: Replacement shipped within 24-48 hours
For quality issues or return inquiries, contact our dedicated customer service team.
+44 20 7589 1234 [email protected]Book Your Personalized Consultation
Connect with our certified nutritionists for expert guidance on natural supplementation and wellness optimization.
Video Consultation
Connect with our nutritionists via secure video call for comprehensive health assessments and personalized supplement recommendations.
- 60-minute comprehensive session
- Screen sharing for educational materials
- Digital supplement plan provided
Phone Consultation
Discuss your health goals and supplement needs with our experts over the phone for convenient, expert guidance.
- 45-minute focused consultation
- Detailed follow-up email summary
- Perfect for busy schedules
In-Person Visit
Visit our London location for hands-on consultations, supplement education, and personalized wellness planning.
- 90-minute comprehensive session
- Physical supplement samples
- Personalized wellness center tour
Schedule Your Consultation
Our Certified Nutritionist Team
Dr. Sarah Mitchell
MS, CNS, IFMCP
Specializes in functional nutrition and metabolic health
James Rodriguez
RD, LDN
Expert in sports nutrition and supplement optimization
Dr. Emily Chen
PhD, CNS
Specializes in women's health and hormonal balance